I'm a small business owner who got tired of digging into cheap printers so I downsized and bought this printer. It was great at first - fast and quality printing. After about 6 months, it frequently lost Wi-Fi connection. At first it was so easy to turn the router on and off again. Eventually it became a complex issue that I had to wait with customer service representatives for a solution. In the last 2 months I have spent over 4 hours on the phone or trying to solve a problem. I even broke down and had to pay FedEx for copies when I needed something urgently. While customer service is excellent, wait times are long. For a product of this price these things shouldn't be a problem. (We don't have a problem with any of the other devices in our house losing their Wi-Fi connection.) As a business owner, I don't have time to worry about these things.
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