I like how this software can be used at home health care as well as hospital or clinic setting with ease! It's very user friendly which makes it perfect if you are new to using technology. There isn't much room for customization but once set up everything works great. This program needs some improvement when it comes to its customer service department because they don't seem too knowledgable about their products. They could improve there training courses so everyone knows what each button does. We have been able to create patient reports easily instead of printing them out manually.