I really like the ability to use the same platform for all our different marketing channels. I also like the ability to use the same templates across our different channels. The support team can also be very thorough and helpful. There is not a lot of customization available. I wish there were more templates to choose from. There are a lot of features that I wish were available. I wish I could use the same template for my email campaigns. I also wish I could use the same template for my social media campaigns. I am solving the same problems with the same platforms and templates.