The UI is very intuitive and easy for our customer support team to use. It's also an excellent tool for employees who are not familiar with using technology or computer systems. There isn't much I dislike about this product. If you're looking at creating a new system from scratch then definitely consider doing it yourself so that you can have more control over your own business process. Our organization needed something which would provide us with greater efficiency in managing our client data as well as tracking changes within these documents.