I like that Trustwave has a lot of options in terms of software (including SaaS solutions), so you can pick what is best for your organization's needs. The support team is very responsive and helpful. We were looking at 3 different vendors and ultimately chose Trustwave because we felt they had the most comprehensive suite of products which helped us be more efficient. There isn't anything I don't like about Trustwave; however, if you are considering this product, I would recommend speaking with their sales team as they have some great suggestions on how to use all the tools. We needed an integrated solution across our network devices and applications. We also needed the ability to centrally monitor our security posture.