The ease at which alerts are received by users without having agents physically monitor systems! It's pretty amazing how quickly it works once you figure everything has been setup correctly for your environment!! There really isn't much I dislike about them as long there was any way we could improve their platform would be awesome.
If anyone ever asks me what tools do i recommend please tell him he should try alert logic MDR software its great so far easy system set up very quick fixes almost immediate responses when needed best thing yet hands off solution available anywhere anytime.