The customer service has been amazing! They are always willing to help me with anything I need assistance in or questions about my account/contracts etc. There is nothing that stands out as bad at this time but we have had some issues over billing which they resolved quickly. We can't use any of their products outside our contracts so there isn’t much room for complaints here unless you specifically dislike one product vs another. Great support team who helps resolve all problems without fail. Contract management software needs an upgrade however it's easy enough using GDCMS system itself once set up correctly (which takes no more than 5 minutes).