I found them to have really good knowledge of their products, they were always happy/willing for recommendations or more information if needed! They also had great customer service too! Nothing so far that i dislike but would like some updates made with new versions releases. We use it mainly for PCI compliance as well as vulnerability scanning which is what we do mostly at work - all within one system (which makes life easier). This helps us stay up-to date regarding software patches & vulnerabilities across multiple devices / systems etc. It's very user friendly from an end users perspective because its cloud based meaning anyone can get access regardless where there physically located.It allows me to scan my entire network quickly without having to log requests into each individual device separately via port forwarding rules through fire walling. The ability to run reports off saved results rather than rerunning constantly was something useful when looking over old logs.