I like that it's an easy tool for managing multiple clients, which gives me peace of mind knowing everything will go smoothly in my absence! The only issue with this software right now are its features not loading properly at times (I'm using Firefox). It does help streamline things quite well - so there aren't too many downsides but maybe you'd have some sort if feature or functionality missing? Great product though!! It's easy to use, and it has good support for our needs at this point in time. The interface is very intuitive, and I was able to get up and running with it quickly. So far, so good. I haven't found anything that I don't like yet. We've been using it as our primary communication system for our team, which includes multiple clients.