Allen screws are too weak for the weight of the product. Today, on the second use, the head for the hexagon socket on one of the screws broke off. Please upgrade. While the concept is easy to set up unlike 4x4 kits with horseshoe braces, the lack of a small bolt design is counterproductive. The online service "technical support" is rude and misleading, claiming that the screws are not for adjustment. The tech support staff then attempted to email me a fake warranty that was not on the website, giving OTC full rights of their own. Terms not contained in the original agreement are not part of this and do not count. Adding new terms after purchase is a scam. Unrestricted discretion is an invalid contract term because it is illusory.
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