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794 Review
54 Karma

Review on VCC Live by Alex Solano

Revainrating 4 out of 5

Great Company, great product! They have a fantastic live agent app and website that I've used extensively.

Great Company, great product! They have a fantastic live agent app and website that I've used extensively. I was having trouble getting my mobile number ported into the live system, so I contacted VCC and got a prompt response within 24 hours. They had no issue taking over my old number and porting it into the new system. I've had no problems since. VCC Live is absolutely worth the money and should be a requirement for any company looking to go live with a contact center. One thing they do very poorly (or maybe don't) is provide an automated test script or some other method of testing when you first register your account - this will save you time as well as ensure that everything goes smoothly during setup. Another good feature would be a way to get more information from them regarding how many agents there are per shift/hour/day etc.. Also, if someone wanted to make use of VCC Live's call recording capabilities, I'd like to know whether that capability exists outside of the standard plan.

img 1 attached to VCC Live review by Alex Solano

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Pros
  • They have an awesome web based interface, it makes setting up an agent easy.
  • Their support staff is top notch, they have been helpful when I've needed to get through technical issues.
Cons
  • The reporting aspect of their web based software is pretty basic, not sure what type of reports they offer beyond that.
  • Their pricing structure may seem high for those just starting out.
  • Overall Rating: