The best thing about changing our world is that they are able to understand what your organization needs as far as marketing, communications or development go. They have been incredibly helpful in solving all of my problems! I've never felt like anything was being overlooked or left out when speaking with them. It's nice having someone who you can trust help build an effective plan for your nonprofit. As long as there isn't too much customization involved it has worked well so far. There really hasn't been any downsides that we know of yet at this time either. We haven't run into many issues since starting up our partnership with Changing our World Marketing Solutions. Since most nonprofits don’t usually think outside the box enough (they tend to just do things how they always did) we're hoping that by taking advantage of something new from such an experienced firm.