The interface of our product has made it easier to interact with clients and also helped us in delivering better services compared with other competitors out there.
I have seen many features available as we can customize them according to need. Overall experience was good, but if you are looking at some specific feature like integration or customizations then this might be one drawback since only few options will come up while searching. We used ELF SQUAD in order to understand client needs faster than ever before through online chat support option which saves huge amount time and money spent over face2face interaction sessions.