I like being able to track all of my data at once. It makes it convenient to see overall numbers as well as specific trends. And since we do monthly reports with our clients this helps us keep better records! The system itself has some quirks that can be fixed if necessary; however they aren't dealbreakers. You will have to learn how to use the software very quickly because there are so many options in terms of creating surveys or using multiple tabs/sections within one Survey. This is not a bad thing though. If you're looking for an easy way to pull together analytics and tracking info without having to look back through years old spreadsheets, then this fit's right into what you want to accomplish. My team uses Refiner every month when providing a report to our client base. We've been able to improve efficiency by utilizing each section of the program individually.
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