I like that they have an open door policy for any questions you might need answered or concerns addressed while using their services! Not much really but if there is something in particular i would love them too be more specific about it as opposed to just "we are here to help" which can apply to most things. We use Xpom's services when in times of emergency - such as needing immediate shipping from one location to another during weather events. They helped us move everything within 48 hours- even though some items were damaged along the way due to the extreme nature of our situation (multiple blizzards).