Review on 💻 Tripp Lite B021-000-19 KVM Rack Console - 1U Rackmount with 19-inch LCD Display by Christopher Smith

When I received this item, the mouse pad and keyboard were not working. At first I thought the PS2 to USB adapter wouldn't work so I contacted Tripp Lite and got a replacement. When the adapter arrived I plugged it in but that didn't solve the problem. After contacting Tripp Lite again, I received a list of steps to resolve the issue. (Procedure A) After following this list, the problem was not resolved. When I told Tripp Lite that the procedure they gave me didn't work, I was advised to do Procedure A to Tripp Lite and repeat the process that didn't work a few more times. (I even made a video of me following their instructions and sent them a YouTube link). I received an email from Tripp Lite with a vague indication that the rackmount display should be sent in for service. After sending emails to Tripp Lite asking for device repair, I never got a response from them. I suspect if they ignore me long enough the warranty will be void and I will be charged the full cost of the repair. The only Tripp Lite products I plan to buy in the future are used products. At least then I won't have to worry about (un)Tripp Lite customer support anymore.