We benefit from the fact that forensic cloud is part of our enterprise and we have direct support for the product. They provide best practices to understand the tool. I think it would be great if they could share more about their process and how they evaluate new features. For example, I don't like that they don't provide guidance on what to do when you receive a report with 100s of files. Also, sometimes the GUI does not show all the fields you need to fill out so I end up having to go back to the console. It's very helpful when dealing with large amounts of data. We use it to get a sense of our user base and who is using what devices.