I love how easy it was to use this software for our organization! The customer service support team has been amazing as well - they are always willing to help when you need them most!! It's so much easier than using paper files or spreadsheets in order to keep track of all employee information (including medical). There isn't anything about this program we don't like at this time; however there could be some minor updates made here & there but overall everything works great. We've used other programs before which were very difficult to navigate through with out having someone walk us step by step thru each page/screen etc.; whereas this one makes things super simple because its user friendly AND intuitively designed too :).