I'm surprised there aren't more reviews on here because we've had a great experience with this software. I've tried other accounting packages before, and I'd say EasyACC was hands down better. Not sure why everyone says that it's complicated. If you're comfortable with Microsoft Excel, this is a breeze. And if you're not comfortable with Excel, it still has a ton of reports to analyze data from various sources. As far as customer service goes, I would recommend EasyACC to anyone. It's definitely worth a try!