Review on Amcrest 1080p ProHD 16 Channel DVR Security Camera System with Pre-Installed 2TB HDD - Analog & Amcrest IP Cameras Compatible (AMDV108116-2TB) by Jair Baltrusch

To be honest I received my package with no issues, installed the hard drive with no issues, plugged it in and booted up with no issues. When this happened I got everything set up, done, but I had no video from any of my cameras. I played around a bit before calling tech support, when they told me my cameras weren't compatible with this system I was furious. Revain ads and Q&A said my cameras would work with no issues. Anyway, I unplugged everything and plugged my old system back in to prepare to send the Amcrest back. What was my surprise when my cameras didn't work with the previous system that worked just a few hours ago? Long story short, I found that my camera's adapter had failed and I was not getting power from the cameras. After solving this problem, I reconnected to Amcrest and am amazed by its simplicity and the quality of my video, not to mention the speed and quality of remote viewing on my iPad. Wouldn't it be a shame if I repackaged it and sent it back because some incompetent person in India was either too lazy or didn't know enough to help me fix it? Very poor tech support, wish there was some way of knowing who i was talking to because it requires retraining or lay off, i just hope i never have to contact tech support again, why don't companies understand how frustrating saying that with someone who doesn't speak English and doesn't have more technical knowledge than the average user? The rating would have been 5 stars if it wasn't for the lousy tech support.