Compressor broke after 6 months of moderate winter use in a completed and heated/air conditioned basement. Update 1: And getting a device warranty is really something special; Their support engineers are based in China and the only repair center in California has been open for a week now and will take at least 14 business days to ship. Update 2: Rating changed from 1 to 3*. Alorair contacted me and sent me a replacement. You can tell they take good care of their customers. Will be updated when a replacement arrives. Update 3: You just shipped a new replacement device. works well, already the humidity has dropped by 7%. We are moving to SE with a very humid climate and a family member is allergic to mold. Must admit A+ customer service will definitely buy again if needed.
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