Ordered May 2nd, received May 4th, new out of the box. There was a scratch on the top cover but I bought it new which surprised me. I figured I'd miss it as I really wanted to start drinking juice. I washed the washable parts of the juicer, dried and collected everything, cranked it up to full power with great impatience. Didn't add any fruit or veg just wanted to see how it worked. It caught fire but burned for 5-10 seconds then went out and the overload protection light came on. After that it just doesn't work anymore. I am extremely disappointed. My Jack Lalanne juicer has been running trouble free for over 10 years. Send back. I see the price has dropped about $35 since I bought it, but it's not worth the hassle at all. Very, very sad for such a well known company. I didn't even use it and it stopped working.
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