The ease of use in connecting our system to their platform is great - not many companies can say that! I love how easy it is for us to extract all kinds of information from their system. It would be nice if we could have some custom fields added but overall its been very smooth sailing so far. Not much as yet to dislike about this product. You cannot beat the price point either. If you are looking for an affordable way to connect systems then PMS X-Traction has got you covered. For my business it allows me to pull together disparate sources of guest data into one place which makes analysis easier than ever before.