First I struggled for days to order this because the reviews were everywhere. The product looked good on paper and seemed well chosen and well made, but in some reviews it felt like you were getting a $5 piece of plastic at most. Ignore most of the reviews because I ordered it anyway and it's really great. I've just bought my Aeron chair and I'm relatively happy with it, but like many people, the neck support helps a lot as it's primarily designed for long gaming sessions. Herman Miller does not make an OEM neckrest add-on, so a third-party is the only option, and there are many options, all of which cost around $100. I am content with that, and as long as I leave the chair, I will leave it. The quality is good, the weaving is almost perfect. There are two small problems with this. First, the locking mechanism doesn't tighten it to keep it 100% secure in its position, you can still force it to rotate, but it won't move on its own through normal neck movements. I've seen this complaint many times in reviews, which sounds like they don't support their settings; Rest assured that it is. Second, if you use headphones (and by headphones I mean oversized gaming or reference headphones, not buds) this may not work for you unless you're willing to compromise. The first position I found comfortable was my upper neck and head, but the problem is that unless your head is the size of a peanut, the large headphones will smack into the sides of this headrest. I found that the second most comfortable position is the lower neck over the shoulders. I'm all I can still tilt my head back and the headphones have enough room not to hit the plastic. This may not work for everyone, but I think it will be fine for most people. I've also seen complaints about the vertical positioning being loose, well, again, I'm not sure why they're complaining because the company sent locking clips for my device and they work fine to lock the vertical positioning in place . Oh, it used to not be an add-on to sell units, but now it is, so complaining is dumb too. In the end I'm glad I grabbed it. I've only used it for a day, but now I'm impressed. If anything changes I will definitely update.
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