Why don't you disclose that they are not covered by the guarantee because they are not certified for use in 2022? What steps will you take to address the issue, and will it still be covered by the guarantee? This matter has been settled; the headphones have been returned, and the payment has been refunded. Someone messed up the delivery, they stated. Although the headphones themselves are flawless (albeit the front of the case is a little weathered, the headphones themselves were sealed when purchased), using them for extended periods of time can be painful. The call quality is crystal clear and the music is enjoyable throughout. It comes with several drawbacks. I didn't think they were painful, because. I tried them on first to make sure, but after about half an hour of wear, I started to feel uncomfortable. When properly fitted, even minor adjustments of a few millimeters will not have any useful results. I called customer care to see if I could obtain replacement overlays (I had read that they fixed the problem; I use little ones, but they don't fit and are too hard), but they identified the headphones as being from the United Arab Emirates and stating that they were not certified in 2022.
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