I like that it's very customizable so we can set up rules for different departments within my organization as well have access from anywhere with internet connection (even when traveling). It also allows me quick updates whenever changes are made which helps keep us organized! The customer service could use some improvement but not enough where they would no longer be able fix issues themselves or give helpful suggestions if needed - just answer questions quickly without trying too hard at being friendly/helpful all around!! This tool has helped streamline communication between employees who work remotely vs having meetings via phone calls etc., allowing more efficient workflow while keeping everyone updated about any upcoming deadlines / projects coming their way.