The ease of use for our employees to complete their daily tasks is what I love most about this software! Not only does it do all that we need but also allows us access through mobile devices which makes life easier as well! There are some features such as searching within reports or documents that could be improved in order to streamline the process even more. It’s really easy to create custom forms (even if you don't know how) and then link them up with your data sources like Excel files etc - super quick way to get things done without having to wait days/weeks until someone else gets around to creating new ones. We have been able to save many hours over time by using this product instead of going back & forth between different platforms or applications. The most useful feature is that you can easily track your data from anywhere in world (mobile or computer). It also has great customer service support which makes it easy to use! I have not found anything yet but if there was one thing i think would be improved upon its making sure all files are uploaded at once so they could sync up faster. Great product for monitoring multiple clients' records across many states/countries.