It's easy for users new at this kind of software as it provides options like training videos which help people understand how things work inside such an application with no previous experience required or even used by someone who has been using another similar service previously! The features are not very interactive when you're just starting out so there may be some initial learning curve but once your familiar enough I would say its great because everything gets done within minutes rather than hours/days (which can take up time if they keep asking). You need more social media integration into any system where possible especially considering their customer support team doesn't have much interaction outside emails either way sometimes taking weeks before responding back -_-.