I have seen good and bad reviews for this product. I haven't contacted support, so I can't comment on that. At first I was concerned about the condition of the outer shipping box. The packaging around the product has done its job of protecting the contents. As for the product, I like how easy it is to set up and use. I'm a beginner photographer and I think I made a good choice for the money. The hardest part was assembling the softboxes. I'm excited to see what I can create with it.
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