I like how it is very user friendly for users with no technical skills in software design or development. The interface can be confusing at first because of its complexity but once you get used to it there's not much that gets lost between this product vs other options out there. Easy implementation process from start until finish. There isn't anything i do dislike about cliveo edc so far however we are still looking into some enhancements as well maybe more customization features. Have been using Cliveo Edc since early 2018 and overall has been great experience.