I like that there are many different ways in which we can communicate through this app or website! It's very user-friendly and allows us to keep everything organized while also allowing our clients an option of how they would prefer their communication be handled - voice call vs text message via WhatsApp. Nothing really at present as it has only been used briefly but so far nothing seems amiss nor anything worth mentioning if one were looking into using such service/app. We have found great success since implementing Channeltaity within my organization because not just does it allow me access from anywhere anytime but more importantly its made communications much easier between myself, team members & customers alike.