I gave this product a negative review at first because the spoon I received broke the first time I tried to use it for chocolate chip cookies. Shortly after posting a review, I received a call from Jeff, one of Jenaluca's owners. He apologized for my concerns and explained that each of their shovels is manually inspected for quality and due to this complexity sometimes a faulty shovel can slip through and be shipped. He kindly offered to replace the shovel immediately and it just arrived today. I am so impressed with their personal and outstanding customer service. I can't wait to use my new spoon and will be sure to tell all my baking friends about this great company. Thank you Jenaluca!
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