the product itself is GREAT, it is my first time using this brand. I love the softness of the pencils, it makes coloring easier without having to press too hard to get the actual color of the pencil. However, the reason I initially purchased the brand was for the bonus sharpener, because I color A LOT as therapy. I was very disappointed that the sharpener was not with the product as expected, and I ended up having to order a sharpener separately, spending more money, and having a wait time for delivery. Otherwise, I'd recommend this brand.
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