I was initially in love with this robot. Works great on both carpet and hardwood floors. Then I found problems with the application of Google Play. I contacted support who contacted the developer who responded to my email quickly. The problem with my robot was due to dirty sensors, so I recommend you clean them with Qtip alcohol. I never received my free gift from them so I mentioned it in my reply email. In response to three I was asked to write a GOOD review and then they would send me my free gift. I was also offered a set of accessories for my inconvenience. The app is apparently being updated in the Google Play Store and is scheduled to be launched this week. The suggestions given to me regarding the application problem did not solve my problem. So I'm waiting for the updated app to appear in the Google Play Store. Overall I love this product although the process is frustrating.
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