The customer support is really great! They are always willing to help and they have all the necessary resources at their disposal in order to take care of your needs as quickly as possible. There's not much I dislike about this product - it provides fast speeds (especially with HD) and the interface works well. Honestly speaking, nothing special here. It does what its supposed to do, but if you ask me there should be some other options available. We needed something that would enable us to stream high quality videos without any lags or interruptions, which was exactly what we got from StreamFast.