When I received this item I really thought I was missing the end of the pole because after twisting and pulling it out I still couldn't get it out. And the small notch at the bottom/open end was too shallow so the mop head didn't fit well and fell off easily. So between those two things, I was pretty sure the bottom half of the bar wasn't packaged with the product. I was about to go back and found it was from overseas from the Global Revain Store. The return just wasn't worth it but I will say Amazon would graciously return the money. But unfortunately no return was necessary. After two days of playing with it with a lot of effort, I finally pulled out the telescope end! So, to clarify, those weren't missing parts, but this discovery only confirmed that the notch used to attach the mop head was actually cut too shallow, as the mop head still wanted to move and fall even when seated in the notch. The other downside is that once the plug is loosened, there is no way to tighten the stem to short, long, or anything in between. The telescopic rod can be easily folded in and out. Not a great product by any means, gotta stick it with a gorilla or something. But again, don't go back into my situation.
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