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Farhad Cantu photo
Switzerland, Bern
1 Level
703 Review
41 Karma

Review on foneta by Farhad Cantu

Revainrating 1 out of 5

Unsatisfactory Interactions with Foneta's Online Store

I was a customer of Foneta's online store, and I have to say that I was really dissatisfied with the way the whole shopping process went. From the very beginning to the very end, there were a number of problems that gave me an unpleasant aftertaste. To begin, the website was not user-friendly and was tough to navigate. I had a hard time finding the things I was looking for, and I finally resorted to utilizing the search box, which brought me disappointing results. In addition, the product descriptions lacked the level of detail necessary, which made it difficult for me to decide whether or not a certain item would fulfill my requirements. Second, there were numerous technical problems during the process of checking out. Due to the fact that I kept getting routed to different error pages and having to re-enter my information many times, I experienced an excessive amount of annoyance and delay. When I tried to get in touch with customer care for assistance, however, I received no response. This made the situation much more frustrating. In conclusion, the things I ordered were not of very high quality when I got them. When I tried to return a broken little appliance that I had purchased, the customer service crew gave me a hard time about it. The item had only been used for a week before it stopped working. They were not helpful and appeared to be more interested with avoiding a refund than they were with finding a solution to the problem. In general, I found shopping at Foneta's online store to be a very disheartening and frustrating experience. This retail establishment is not one that I would suggest to anyone, and in the future, you can find me shopping elsewhere.

Pros
  • high-caliber goods
Cons
  • fewer available payment methods