I like that they have been able to help me with my data recovery needs as well as being very helpful when it comes to their services for backup solutions. They are also very knowledgeable in all of there products so if you need assistance or advice, they can be trusted. As far as what i dislike about them? Not much really. Their customer service has always been great! The only thing i would say is maybe make sure your backups are up to date and working correctly before calling them out. We had some issues with our backups not working properly but we were able to get everything back online quickly.