I like that we can create our own groups within RGI's system for different projects or departments of an organization without having many people involved with each group (which would be very time-consuming). It seems difficult at times when you don't have much experience using it - especially if your not used to creating custom fields/fieldsets etc., but once u get over this hump its easy peasy! If someone has no idea what they are doing then there will always be problems since all functionality isn't available out right away so just learn as u go along. For example i had never created my first fieldset before because most tutorials show how simple things work which doesnt help beginners who want everything done today rather than learning step by step. So now im familiar enough where ive learned some shortcuts from other users experiences such as myself :).