I had a Tom-Tom One when they first came out and it was great - lasted two years and then just died. As the tom-tom is notoriously easy to use, I decided to find a replacement and chose the 330 XL for the voice/text comms capability and larger display. I used it twice and it stopped working after a little over 30 days. Revane was kind enough to send me another one. I've used it twice in 6 months and recently I wanted to use it and it won't turn on. Tried to reload and nothing. The tom-tom website is pretty much useless and all they could offer was to charge it up and do a "soft reset" which is basically holding the power button for 15 seconds. Be careful, this model looks like a dog. Very disappointing tom-tom performance. Update: I'm on my third 330S right now. It's complete rubbish. Unreliable. You still have problems if you only turn the device on. Tom-Tom sent me a replacement, but apparently refurbished, which I turned on once and then it died. I AM OOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO- You assure that there is no problem with this particular model. Get a Garmin!