I bought this product after reading all the reviews carefully because I needed to be reliable. I use it at school to make copies of audio books. The machine worked fine. 3 months and then started trading. I called the company but they couldn't find any problems over the phone. The problem is that this machine worked for a while and then it started sounding like a Boeing 747 was parked in my office. I even asked our school tech to look at it and he said it was a lemon and I should exchange it. So I called again and the company insisted I do a few more routes with their techs on the phone. The problem is that I would schedule a time outside of class to talk to them and they would call an hour or two later during class and leave me a message about a missed call. By this point we had lost another few months and my patience was running out, as was my warranty. When we finally connected and again nothing worked on the phone, I let her look at the car in person BUT I had to return it at my own cost of $50! Shortly after, I got a message that they had successfully copied 40 CDs (which surprises me because I could never do more than 10 each time before it stopped copying). They said they would send it back so until I brought up such a stink they updated it and replaced ONE of the components. Well, as I said, I was able to use the returned machine for a week until the noise audible in the school hallways started again and I couldn't make copies anymore. But of course my warranty just expired! So if you want to buy a device that has been little used (it probably has 10 hours of copy time) I'll sell it to you CHEAP because that's what it is! Other reviewers may have good machines, but be aware that this company can't make lemonade if you can get a lemon.
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