The first chair I received was defective, there was an internal thread on the upper part of the chair that was messed up. However, I was able to get a replacement within a week. Assembly took me maybe half an hour and it is a well built chair, it's got good lumbar support and being able to recline and adjust the arm rests is a plus. The product itself is great, but the customer service I received when I had an issue was what I really liked. Quality products tell you a lot about a company, but I believe that customer support is just as important.
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