Review on V7 Service Advisor by June Reeves

I like how easy it is to log in and view all of the issues that are assigned to me as well as the customer. The best part is that you can send a text message or email to the customer with a status update about the issue. It's very helpful to know when my technician will be arriving at their home. I don't have to call them every time I want to check in on an issue. It also helps if they need additional parts for their vehicle (ie. spark plugs). I dislike that sometimes it takes longer than expected to get the service advisor to reply. For example, I would call with an issue and sometimes after waiting for 2-3 minutes, I would still have no response. This was not always the case but I did notice this happening more often since we implemented V7. I wish there was a way to prioritize calls so that urgent ones came first. Sometimes our technicians were called out for other customers before.