They are very knowledgeable about how to use AutoCAD properly which can be very helpful for someone that's just starting out with it. It was hard to find people that were willing to help me learn as I've been using this program since high school (maybe even before). The customer service department has not always been great either when there have problems or questions. If you need some one to help you navigate through autocad they will do their best but others are also good too! Learning how to make 3D models in 3d Max so we could render them from the view of our camera so we could see what would happen during a project.