After purchase, the scooter was shipped to me in a nicely branded box and packed very well. After opening, the scooter was very easy to assemble in 1-2 steps. The scooter run very well and smooth, and since I weigh 225lbs, I was surprised to see how quickly the scooter reaches maximum speed, just a few seconds. I used the scooter for about 5 months and had a general fault on the screen. Hiboy customer support was very professional and helped me diagnose the problem within a couple days. Hiboy shipped me the part necessary to correct the fault free of charge. In addition, Hiboy sent me an instructional video on how to install the new part correctly. After completion, the scooter powered right up and ran like new.
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