The customer support team helps us troubleshoot any issues we have immediately after they are notified of them via ticketing system or phone call from one member in particular whose expertise shines through at every turn! I absolutely love that this tool has saved me so much time because now all my emails go out right when expected date & times which allows for less manual work (and therefore happier clients!). Definitely recommend checking these guys/gal first as there could be better tools if need arises but overall its been great working w /them over past 2 years!! They've enabled some new business opportunities where previously i was doing everything myself manually - saving lotsa headaches. Also helped save tons o cost too :) Their pricing structures vary depending upon how many contacts u wish tto reach within your subscriber list however even though prices may seem high initially once setup begins.