It's easy to use for both marketing and sales teams. The customer support team is also very helpful and responsive. I wish there was an android app so we could access it from anywhere. There are some features that seem like they should be easier to use than they are. For example, creating custom fields in the user profile view for my account team members. We can't create our own profiles or edit existing ones, which makes this feature useless. And it's really difficult to find a good tutorial online on how to set up your system with the best practices. If you are looking into a CRM solution, this one has all of the features you need. We're solving problems related to managing contacts and accounts.