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Review on ServiceGeeni by Shane Tomko

Revainrating 5 out of 5

Easy migration from Ticketer - Great Metrics

The ease of use is one of the best features I like about this product. It was simple to install and configure my account with my existing AD server. The reports are great as well! There isn't anything I dislike at this time. I do not think there is anything that could be improved upon either. This is a very user friendly tool. We used to have a lot of tickets in our ticketing system. Now all these tickets can easily be migrated into ServiceGeeni which has helped us a lot. Also we are able to create custom metrics that help us track our performance and how we're doing compared to our targets.

img 1 attached to ServiceGeeni review by Shane Tomko



Pros
  • Easy installation
  • Reports provided for each ticket type (open, resolved etc)
  • Ticket types defined by users themselves instead having admin define them.
  • Powerful dashboard interface where you view your entire life cycle management within an easy layout