I purchased this item on 10/2/2017 and it failed on 4/25/19. I checked the pump last night during a rainstorm because I heard my backup pump turn on. Wayne's pump failed, burning the exhaust port before failing completely. When I pulled it out of the sump to replace with a spare pump, the entire pump literally fell apart. The 3 screws that hold the body together have completely rusted through in a year and a half. I called Wayne's warranty service and got a message saying the warranty is void because my washing machine is leaking water into my sump. I have read the manual and found no reference to it. I have checked Wayne's website which has a revised user manual from 2018 which now includes this disclaimer. I called support again to discuss this and they stated that there should have been a user manual supplement in the original box that included this disclaimer. I have found my original packaging and installation instructions. I found a small disclaimer on page 3 of this guide. This is not mentioned on the packaging or in the instructions. I reinstalled my old Simmer drain pump, which has been in use for 5 years, in the same place without any problems. I change out my drain pumps every 5 years just to have peace of mind which I will continue to do but this will be the last Wayne product I will ever buy.
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