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United States of America, Madison
1 Level
749 Review
55 Karma

Review on Upgrade Your Bathroom with Gabrylly Shower System: Wall Mounted High Pressure 10" Rain Shower Head and 3-Setting Handheld Set - Complete Faucet Kit with 2-Way Valve in Brushed Nickel by Samuel Hansen

Revainrating 3 out of 5

REVISED: Cracked Valve Body

Overall, I think this is probably a good system but we ended up with a cracked valve body. So far, I have not been able to contact the company to request a replacement. The valve body cracked near the hot water inlet port. I had it installed with water hooked up for months with no leaks while I finished the rest of the bathroom. After I got the tile done, I tried using the system and heard water dripping inside the wall the next day. My best guess is that when I ran the system, the thermal cycling of hot water going through the valve and then cooling off overnight caused the crack. I may amend this review if I hear from the company but as of right now, the only way to contact them is through an email address; no phone number or website that I could find. That in itself is very frustrating because I spent a lot of time and money finishing a new bathroom, only to have an issue with this product and no path forward for remediation. If I don't hear back from them soon, I'll be forced to eat the cost and buy another one from someone else.REVISED: I did hear back from the company and they sent me a replacement valve for free. The new valve appears to be working fine but it's rather early to tell.

img 1 attached to Upgrade Your Bathroom with Gabrylly Shower System: Wall Mounted High Pressure 10" Rain Shower Head and 3-Setting Handheld Set - Complete Faucet Kit with 2-Way Valve in Brushed Nickel review by Samuel Hansen



Pros
  • I have had this shower set for about a year works great
Cons
  • The design may not accommodate all users’ height and reach needs